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How can I settle the payment?
How long can I get the item?
What can I do if I receive a broken item?
Do you offer wholesale price if I buy more?
How about if I cannot receive my item?
Can I pay in other currencies?


How can I settle the payment?
We will send you our paypal invoice after receiving your order. You can simply settle the payment via paypal.

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How long can I get the item?
We ship within 48 hours upon receipt of cleared payment from Monday to Friday. Normally it takes 5-14 days to Europe and Australia, 10-21 days to Canada and the States. 5-10 days will be added during the postal peak season like X'mas.

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What can I do if I receive a broken item?
We offer 100% satisfaction guarantee to buyers. You can simply take a photo to us and we will send the replacement item to you on the second business day upon receipt of your photo. Usually you will receive our reply within 2 business days (from Monday to Friday) and in case if you do not receive our reply, please kindly do resend your email as we are afraid that sometimes we overlooked some emails as we receive hundreds emails a day, sure of your understanding!

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Do you offer wholesale price if I buy more?
Yes. We do offer competitive wholesale price to reseller all over the world and our wholesale discount is as below: 20pcs & more: 30% off 50pcs & more: 40% off 100pcs & more: 55% off Pls feel free to contact us if you are looking for large quantity for further quotation, thanks! designerglass@gmail.com

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How about if I cannot receive my item?
We highly recommend customers to add US$2.00 for registered airmail so that the postage is insured. In case if you cannot get the parcel with registered airmail, then we will send the replacement or arrange refund to you.

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Can I pay in other currencies?
Yes, currently we accept payment USD, GBP, AUD & EURO and our conversion rate is as below: 1 USD= 0.50 GBP 1 USD= 1.25 AUD 1 USD= 0.73 EURO

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Last Updated: 14 Sep 2016 17:44:28 PDT home  |  about  |  terms  |  contact
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